Welfare Support Workers
Unit Group
ANZSCO CODE - 4117

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• assessing clients’ needs and planning, developing and implementing educational, training and support programs
• interviewing clients and assessing the nature and extent of difficulties
• monitoring and reporting on the progress of clients
• referring clients to agencies that can provide additional help
• assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
• liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
• supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
• supervising offenders on probation and parole
• assisting young people to solve social, emotional and financial problems
• preparing submissions for funding and resources, and reports to government bodies and other agencies