Tourism and Travel Advisers
Unit Group
ANZSCO CODE - 4516

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• determining clients’ requirements for travel, accommodation and special interests
• suggesting itineraries based on available travel routes and cost, availability and convenience of transport
• making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
• notifying clients of travel dates, baggage limits, and medical and visa requirements
• providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
• assisting with travel clearances
• collecting payments and issuing clients’ itineraries, relevant documentation, tickets for travel and vouchers for accommodation
• providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller’s cheques
• answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
• providing literature and information on local and interstate tours and places of interest
• discussing transport availability and cost
• may work in a call centre