ICT Customer Support Officer Jobs in Australia
ICT Customer Support Officer Description
ANZSCO CODE - 313112
| Major Group | 3 - Technicians and Trades Workers |
| Sub-Major Group | 31 - Engineering, ICT and Science Technicians |
| Minor Group | 313 - ICT and Telecommunications Technicians |
| Unit Group | 3131 - ICT Support Technicians |
Unit Group 3131: ICT Support Technicians
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
- NZQF Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Tasks Include:
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users’ requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
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Address: Migration Agents | Migration Expert | Suite 131/101 Moray Street, South Melbourne, Victoria 3205, Australia.
Tel: 1300 853 877
Australian owned and operated.
